Terms and Conditions for Grianaig Guest House

 

Bookings are subject to the following terms and conditions as agreed to at the time of booking.  These conditions apply to all bookings made direct with Grianaig Guest House and also any booking partners (Airbnb, Love to escape, Visit Outer Hebrides, Visit Scotland).

 

 

  • A contract between you and Grianaig Guest House will come into existence when we receive payment and/or accept your booking by issuing a confirmation of booking for the holiday dates.  The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

  • A non-refundable deposit of 25% of the holiday price is payable at the time of booking. Bookings made less than 4 weeks before your arrival date must be accompanied by the full amount of the holiday charge.  **Please see Airbnb terms & conditions for alternative deposit methods.

  • There will be a £300 refundable damage deposit payable either before your stay or on arrival.  This will be refunded once checks have been made and providing no damage the full amount will be returned.

  • The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client (you) will remain liable to pay the balance of the rent.

  • All cancellations must be immediately notified by telephone and then in writing by email to stay@grianaighouse.com . If you cancel your holiday more than 4 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 4 weeks prior to the holiday then the full balance remains due and is not refundable. **Bookings made through Airbnb please refer to them for t&C’s on cancelation policy.

  • We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. The ferry and planes get booked up so ensure you book your travel to us as soon as you book your stay with us, it is your responsibility to get to us and there will be no refunds for missed travel.

  • Your booking will not be cancelled by Grianaig Guest House except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

  • The number of persons using the accommodation at any time must not exceed 8 and only those people listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. **NEW GUIDANCE DUE TO COVID-19 WILL FOLLOW BELOW – PLEASE READ.

  • Bookings cannot be accepted from persons under eighteen years of age.

  • Grianaig Guest House reserves the right to refuse a booking without giving any reason.

  • Grianaig Guest House or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

  • Your stay will normally commence at 4pm on your arrival day unless otherwise agreed and guests are required to vacate the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. As this is not your ‘usual’ holiday let please leave the tidying and bin emptying to us! **NEW GUIDANCE DUE TO COVID-19 WILL FOLLOW BELOW.

  • Pets rules – max 2 dogs on the property at any time.  We welcome dogs and have our own 2 Labradors on site, we also have free range chickens that roam, due to this we would ask that you ensure your dog(s) are well behaved and kept under control.  When outside we expect to see the dog(s) either on a lead or under close control.  Any dog mess to be picked up and disposed of in the waste bin provided.  No dogs on the beds, bedding or furniture, we will supply dog bowls and blankets for the floor should you wish to borrow these they will be laid out for you.  We ask you to inform us if you are visiting with dog(s).

  • There will be additional cleaning charge of £10 per dog per day payable on arrival.

  • Do not leave your dog unattended at the property, this could cause your dog to stress and also cause considerable damage to be done.

  • Smoking anywhere inside premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. A £300 fee will be charged should we find smoking inside.  You will be permitted to smoke outside and dispose of cigarettes in the metal bin provided outside to the side of the property.

  • Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

  • The security damage deposit of £300 will be returned within 2 days of the end of your holiday less the cost of damage/breakages. (If booked through Airbnb please see their terms & conditions).

  • Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

  • We ask you and your guests to shut the doors and close the windows when you leave your property unoccupied, this helps prevent chickens coming in!!  We will supply you with a front door key should you feel the need to lock the door.

  • Grianaig Guest House reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

  • Please note that in the event that any keys issued are not returned at the end of your stay or lost, then the cost of replacement will be charged to you at £100 per key.

  • The client may in no circumstance re-let or sublet the property, even free of charge.

  • The internet connection is available (at no extra cost) subject to technical availability, the weather may also cause the internet to run slow due to living on the island.

  • Grianaig Guest House shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

  • All inventory must remain in the property it was in at arrival and not be taken away or taken to another property.

  • Children under 18 must be supervised by their parents/guardians at all times.  No children under 12, children aged 12 – 18 years please inform before arrival.  No price reduction for children staying.

  • We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others or owners of the property.

  • Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by Grianaig Guest House.

  • We take no responsibility for any loss, damage or theft to your personal possessions whilst staying with us, it is your responsibility to lock the front door when leaving the property.  

  • We take no responsibility for any loss, damage or theft to vehicles and private possessions left in or around vehicles at the property.

  • We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

  • There are two decorate stags at the front of the property, please do not climb or sit on these, they are coated in oil and will mark clothing.

  • This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

 

Other helpful information such as emergency contact details, local information will be available in the welcome pack on arrival.

 

Due to the recent Covid-19 outbreak further details now need to be covered, please read;

 

CORONAVIRUS UPDATES AND INFORMATION

 

OUR COMMITMENT TO YOUR SAFETY –

WHAT TO EXPECT

We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy your stay with us.

We’ll carry out these measures in a way that is in line with our ethos, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in the space we’ve created at Grianaig Guest House. We’re still shaping the finer details, and as soon as we’re able, we’ll get as much information out to you all about your upcoming bookings, new booking enquiries and what visiting us might look like.

In the meantime, read on below to find out how we are committing to keeping everyone safe whilst staying with us. This will be continually revised as necessary and in line with government advice.

 

 

What happens if I fall ill while staying at Grianaig Guest House? 

 

In the event that a guest develops symptoms whilst staying away from home, they should immediately book a test through NHS Inform or, if they can’t get online.  By phoning 0800 028 2816.  In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.  

If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.  

In the event that this is not possible, the guest should discuss this with the NHS Test and Protect team. The guest may be signposted to the National Assistance Helpline on 0800 111 4000 if they need help to isolate and cannot arrange it themselves or through friends and family.

In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that the person has suitable accommodation to isolate safely and effectively.  After the required period of self-isolation, guests and anyone else in their party who has been affected can then return to their main place of residence.

Should guests fall ill whilst staying at Grianaig Guest House, new guests will need to be cancelled and those that will need to isolate at Grianaig Guest House will need to pay per night per guest for the duration of the stay.

 

GUIDANCE, BEST PRACTICE AND ASSESSMENT

We’re following all government guidelines and working on best practice measures within the guesthouse. All necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.

We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you. Importantly, we will not be allowing any of our team members displaying symptoms inside our guesthouse and we would ask you to exercise the same cautionary approach.

 

OUR TEAMS AND SUPPLIERS

We’ll make sure that all of our team and suppliers are fully aware of our commitments and ask them to comply with our procedures and requests to ensure the safety of our staff and guests.

  • Every team member will be trained in new health and hygiene related procedures and their responsibility to guests and their fellow team members.

  • We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines within the constraints of our building.

  • We’ll supply all necessary PPE as required, specifically to kitchen and housekeeping.

  • We’ll be conducting daily health checks of our teams when they arrive on site.

 

KEEPING YOU IN THE KNOW

  • We’ll continue to be honest, transparent, and up front with you – updating and sharing information with you as soon as possible.

  • We’ll share our plan for re-opening, including all measures and produces that have been put in place, on our website and with all bookings ahead of their arrival.

  • We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.

  • All guests will be emailed in advance of their reservation to confirm the details of their stay and to clarify the procedures that we’ve put in place at the guesthouse ahead of their arrival.

  • Our team will be equipped with all information regarding staying with us and will be able to answer questions that you might have.

 

BOOK WITH CONFIDENCE – 

WHAT HAPPENS IF I NEED TO CANCEL

Please refer to terms and conditions above.

If we (Grianaig Guest House) are forced to close due to COVID-19 then bookings will be transferred, refunded or cancelled at no charge.

Should guests develop Covid-19 symptoms and have to self-isolate at Grianaig Guest House then they will be expected to pay per day per guest for the stay.  **Please see info above on this.

PAYMENTS

No cash payments – We will be doing our up most to have as little paper work as possible and we will be able to accept credit card payments, contactless or BACS payments as required. All remaining accommodation balances will be processed before your arrival or on your day of arrival.

 

CAPACITY

Due to the constantly changing nature of this guidance, we have decided to only book out the guest house to one group, family, group ‘bubble’ at a time as per government recommendation and not booking on a room basis.  Therefore you may find a few things a little different but this makes it ‘unique!’

CLEANING

We already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitized, clean and compliant. All team members will be trained in these new standards and timings of cleaning.

  • All our rooms will be thoroughly cleaned and then sanitized. 

  • You may notice a few furnishings missing; cushions, throws, some reading material.

  • Please remove outdoor footwear in the hallway.

  • For your safety and ours, our team will not be entering your rooms for cleaning during your stay unless necessary due to spillages or urgent repairs.

  • For stays over 3 days we will provide you with clean towels and as required additional bedding and this will be left in the utility room upon request.  (Hot towel rails can be used to dry your towels during these days).

  • If you could please use the heated towel rails in your bathrooms to dry and re use your own towels to reduce usage during this time.

  • When removing used/dirty laundry please place into the black bin liners provided in the utility room and tie the top, then inform us and we will collect.

  • We’ll provide hand sanitiser for staff and guests at every possible opportunity, and significantly increase cleaning of public areas throughout the day as we need to.

  • All larger tissue boxes have been replaced with individual small packet tissues.

  • All sanitary bag dispensers have been replaced with individual dispose bags to be put into the bin provided  - DO NOT FLUSH – SEPTIC TANK.

  • Adjustments have been made to check out procedures - please see info in Utility room.

 

PHYSICAL DISTANCING

Maintaining a physical distance from others is absolutely essential to stop the spread of the virus. We believe it does not mean we can’t be sociable, so that it doesn’t feel like you can’t enjoy interacting with the team.

We’ll always adapt our service style to adhere to Government guidelines, and have adjusted our guesthouse to allow for the required distancing policy.

We’ll ask our guests to please use common sense and be responsible for your own physical distancing during your stay when moving around the property for the wellbeing of yourself, and the team. We will be asking the team to do the same for you.

 

Please see additional flyer from Outer Hebrides Tourism on arrival.

 

CHECKING IN AND OUT

We’re working on adapting the Arrival, Check In and Check Out process to speed this up, to support physical distancing and to ensure the safety of all guests and team members. Guests will be contacted with details of exact procedures in advance of their stay.

 

MEALS – FOOD OPTION ONLY (NOT SELF CATERING)

Our policy is to mitigate the risk through best practice and risk assessment. We’ll take all necessary measures to deliver minimum contact, ensure hygiene standards and physical distancing.  If you have selected the food option for your stay you will only see our chef during set hours to produce your breakfast and dinners.  The rest of the time the place is yours.

  • Breakfast will be served in the kitchen/diner area, a mix of continental and hot breakfast will be provided.  

  • We’ll ask our guests to pre-book their Breakfast time on arrival. 

  • We’ll ask our guests to pre-book Dinner time before 10am each day during their stay.

  • A menu will be available on arrival on disposable menus.

  • We will unfortunately not be serving any meals between breakfast and dinner.

  • We ask guests to inform us of any dietary requirements or allergies before arrival.

  • We will not be taking any cash payments, all meals and beverages consumed will need to be paid for by card.

  • Some food options will be limited/unavailable due to Covid-19 restrictions.

 

If you have any questions or require any further information please do not hesitate to get in touch.

Phone: 07970 788779  

Email: stay@grianaighouse.com  

 

Collection of Personal Data - Privacy Notice 

Introduction 

For the health and safety of the customers and staff in these premises, we are recording the name and contact details of everyone who enters to support NHS Scotland’s Test and Protect. This information will be used to enable NHS Scotland to contact you should you have been in the premises around the same time as someone who has tested positive for coronavirus. Contacting people who might have 

been exposed to the virus is an important step in stopping the spread. 

Reasons for data collection 

As stated above, the purpose for which we are processing your personal data is to assist with NHS Scotland’s Test and Protect strategy in relation to the coronavirus public health epidemic. This will involve the gathering and, when necessary, the 

sharing of information with NHS Scotland as the responsible body for Test and Protect. Your data will not be used for any other purpose. 

In order to assist in the containment of the virus, we will only share your data when it 

is requested directly by NHS Scotland. This will only be in the unlikely event there is a cluster of coronavirus cases linked to the venue. Information will be transferred securely to NHS National Services Scotland who will use the data to contact trace those who were in the establishment at the same time as the positive case, and will 

provide guidance and support to those who may be advised to self-isolate. 

Read further information on the NHS Scotland Test and Protect strategy on the NHS website at: 

www.informationgovernance.scot.nhs.uk/use-of-your-data-for-track-trace-isolate-tti/

Type of data collected 

Along with the date and time of your arrival and departure, we will collect the following personal data if applicable: 

·  your name; and 

·  contact telephone number and your home address 

If you do not have a telephone number, you have the option to provide: 

· a postal address; or 

· an email address


Customer health information will not be requested or stored. Lawful basis for collecting this data 

Under data protection law, GDPR Article 6(1), we have a number of lawful bases that allow us to collect and process personal information. In this case, the lawful basis for processing your data is 'legitimate interests'. 

Broadly speaking 'legitimate interests' means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. 

Our legitimate reason for processing your data is to assist with NHS Scotland’s Test and Protect strategy in relation to the coronavirus public health epidemic. 

Before sharing any information we will carefully consider and balance any potential impact on you and your rights. 

Data retention period 

Your personal data will be retained only for the purposes stated in this privacy notice and will be held by us for no more than 3 weeks (21 days). 

All personal data will be held and disposed of in a safe and secure manner. 

Your rights 

As defined in the data protection law, GDPR Article(s) 12-23, you have the following rights: 

 

·  the right to be informed about the collection and use of your personal data. This is outlined above. 

·  the right to erasure. If at any point within the 21 days after your visit you decide 

you’d like us to delete the personal data you provided, please advise us and we will delete all information related to you.
· the right to object to us processing your personal data. If you do so, we will delete all the personal data we hold in relation to you 

· the right to rectification. If the information held is in any way incorrect, you can contact the data controller and request that the information be rectified. 

In certain circumstances exemptions to these rights may apply. Further information is 

available on the Information Commissioner’s Office website at: 

www.ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/exemptions/ 

Complaint procedure 

If you consider that your personal data has been misused or mishandled by us, you can raise this with the data controller. In this instance, the data controller is the 

manager of this venue. 

If you remain dissatisfied you can make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can 

be contacted at: 

Post:
Information Commissioner’s Office Wycliffe House 

Water Lane Wilmslow Cheshire SK9 5AF 

Telephone: 0303 123 1113 

Email: casework@ico.org.uk 

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts. 

Get in touch

Grianaig Guest House

Garryhellie
Isle Of South Uist
Western Isles

Scotland
HS8 5SX

Tel: 07970 788779

Email: stay@grianaighouse.com

© 2020 Grianaig Guest House, South Uist - All Rights Reserved

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