Terms and Conditions for Grianaig Guest House

​BOOKINGS - Bookings are subject to the following terms and conditions as agreed to at the time of booking. These conditions apply to all bookings made direct with Grianaig Guest House and also any booking partners (Booking.com, FREETOBOOK, Visit Outer Hebrides, Visit Scotland). A contract between you and Grianaig Guest House will come into existence when we receive payment and/or accept your booking by issuing a confirmation of your booking. If you have booked through Booking.com or another provider then all payment terms and cancellations are stated on the listing and covered within their own booking terms.

CANCELLATIONS - Bookings made directly through our own website will have additional T&C's listed on your booking process. A 25% non refundable deposit secures your booking, with the remainder due 21 days prior to arrival. If the booking is cancelled less than 21 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 21 or more days before arrival then a charge equal to 25% of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. Your booking will not be cancelled by Grianaig Guest House except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments for your stay at Grianaig Guest House only. Our liability for cancellation will be limited to payments made to us and would not extend beyond this refund.

TRAVEL INSURANCE - We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. We take no responsibility for guests that are unable to get to us due to ferry or flight issues, there will be no refunds if you cannot get to us due to any ferry or flight cancelations. The ferry and planes get booked up so ensure you book your travel to us as soon as you book your stay with us, it is your responsibility to get to us and there will be no refunds for missed or delayed travel.

CHECK IN - Check In is from 4pm - 8pm, please do not arrive before 4pm, if you are later due to ferry timings please let us know.

CHECK OUT - Check Out is by 10am Strict to allow us to complete changeover's, we cannot offer a late check out.

ADULTS ONLY - Sorry but we do not accommodate anyone under 18 years (this includes very young children and/or babies). We do not have the capacity to add extra beds or people in our rooms, the maximum per room is 2 adults only.

PETS - We do not accept guest Dogs/Pets. We have our own dogs, chickens, ducks on site - they do not share the inside areas they live in our private accommodation and you may meet them in the gardens areas as we share this area, they may make some noise as they are animals - if you are scared of dogs or highly allergic then we may not be the right place for you.

NO DOGS/ANIMALS TO BE BROUGHT ONTO THE PROPERTY OR LEFT IN VEHICLES OVERNIGHT. We do not accept any guests dogs/animals under any circumstance and you will be asked to leave without any refund of your stay.

ALCOHOL LICENSE - We are licensed and therefore ask that guests refrain from consuming alcoholic drinks that have not been purchased on the premises. This includes in your room. Guests are not permitted to bring take away food & drinks back to Grianaig Guest House for consumption in any shared areas. It is the guests responsibility to inform us at Grianaig Guest House of any allergies or intolerances or if they have dietary changes such as if they are vegetarian/vegan/diabetic etc. We run an honesty bar and expect this to be followed, and for guests to be honest about purchases during their stay.

NO SMOKING - we are strictly no smoking, smoking anywhere inside premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. A £300 fee will be charged should we find smoking inside.  You will be permitted to smoke outside and dispose of cigarettes in the sand bin provided outside to the side of the property and not leave stubbs on the floor.

DAMAGE - Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your room please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, or anything not working, we would be grateful if you could advise us before you leave. The rooms will be inspected on check out & you may be charged for any loss or damage found. Grianaig Guest House or our representative reserve the right to enter the room at any time to undertake essential maintenance or for inspection purposes should we feel that it is essential. Grianaig Guest House reserves the right to refuse a booking without giving any reason. We reserve the right to terminate your booking without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others or owners of the property. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us or the property manager at the time and only reported after the client has returned from their stay with us will not be considered by Grianaig Guest House. Grianaig Guest House reserves the right to make a charge to cover additional cleaning costs if the guest leaves the room(s) in an unacceptable condition. Please note that in the event that any keys issued are not returned at the end of your stay or lost, then the cost of replacement will be charged to you at £50 per key.

No Fireworks or sparklers, or sparkler candles to be used or brought onto the property.

TOWELS - No WHITE Towels to be taken to the beach, please ask as we always leave some in the hallway for guests to borrow. No sandy towels or wetsuits etc to be brought into the property, we provide a wash area and a place to hang wetsuits.

WINDOWS - We ask all guests to shut the doors and close the windows when you leave your room, during the peak midge months this will be essential for you to enjoy your stay otherwise you will find your rooms full of midges!  The weather can change quickly here so this is another reason to ensure you shut windows/doors before leaving. We will supply you with a bedroom door key, please leave in the door or on the side at Check Out.

INTERNET - The internet connection is available (at no extra cost) subject to technical availability, the weather may also cause the internet to run slow due to living on the island. Grianaig Guest House shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliances in the building or grounds. Whilst connected to the internet you are responsible for ant websites you connect to or links you may click. The WIFI is switched off between midnight - 5am for quiet time to ensure all guests are not disturbed by loud voices/loud TV's. There are no TV's in the King Rooms - please ensure you understand this and if TV is a must then book a Superking Room. The Superking rooms have a smart TV with apps such as Netflix. We allow the guests to have access to Netflix but should any charges from any other apps occur the charges will be added to the guests invoice at checkout.

We take no responsibility for any loss, damage or theft to your personal possessions whilst staying with us, it is your responsibility to lock your room when leaving the property.  We cannot accept any liability of damage to your car or its contents whilst it is parked on our property. We have CCTV running outside the property. This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

ELECTRIC BIKE BATTERIES - No batteries to be charged inside the property due to the safety of all guests and insurance regulation, please inform us upon arrival and we will happily charge them on your behalf for a small donation to our chosen charity. We have bike racks and covered storage as required.​

EV CHARGER - We have an EV Charger and dedicated space for electric vehicle charging, please bring your own cable that is a vehicle manufacturer supplied charging cable. Price £0.55 / kWh electricity consumed by your electric vehicle, plus VAT. Price subject to change at any time. The charger is metered, and the cost will be added to your invoice at check out. It is only available to guests staying overnight at Grianaig Guest House and will be allocated on a first come, first served basis. We will ask that you move your car to another space when you are sufficiently charged to allow other guests to also charge their car. We do not reserve the charger for the whole of your stay, as this would be unfair to other guests. Legal liability from the placement of an electric vehicle charging cable is your responsibility. Any claims arising in the event of incident or injury, or instances of individuals/owners impleaded will be redirected to you. You must ensure the compatibility of your electric vehicle with the charger. Grianaig Guest House and its owners will not be liable for or responsible for: a) any failure of the charger to function correctly, b) any costs, loss or damage you suffer as a result of not using the charger in line with our or the manufacturer’s instructions, c) any costs, loss or damage you suffer as a result of using the charger, d) any loss or damage to your property (including your electric vehicle) as a result of the installation or use of the charger. Use of the charger is at your own risk. ​​

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.