B&B Terms and Conditions for Grianaig Guest House

Bookings are subject to the following terms and conditions as agreed to at the time of booking.  

These conditions apply to all bookings made direct with Grianaig Guest House and also any booking partners (Booking.com, FREETOBOOK, Visit Outer Hebrides, Visit Scotland).

 

 

  • A contract between you and Grianaig Guest House will come into existence when we receive payment and/or accept your booking by issuing a confirmation of booking for the holiday dates.  The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

  • If you have booked through Booking.com then all payment terms and cancelations are stated on the listing.

  • Booking made direct through our provider FREETOBOOK will have T&C's listed on your booking process.

  • Direct bookings are confirmed once the payment has been received.  A 25% non refundable deposit secures your booking, with the remainder due 14 days prior to arrival.

  • If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.
    If the booking is cancelled 14 or more days before arrival then a charge equal to 25% of the stay will be made.
    In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

  • We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

  • The ferry and planes get booked up so ensure you book your travel to us as soon as you book your stay with us, it is your responsibility to get to us and there will be no refunds for missed travel.

  • We take no responsibility for guests that are unable to get to us due to ferry or flight issues.

  • Your booking will not be cancelled by Grianaig Guest House except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

  • Bookings cannot be accepted from persons under eighteen years of age.

  • Grianaig Guest House reserves the right to refuse a booking without giving any reason.

  • Grianaig Guest House or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

  • Check In is from 4pm - 8pm, if you are later due to ferry timings please let us know.

  • Check Out is by 10am.

  • It is the guests responsibility to inform us at Grianaig Guest House of any allergies or intolerances or if they have dietary changes such as if they are vegetarian/vegan.

  • No Pets/Dogs - if you have stayed with us previous with a dog we may be able to still welcome you so get in touch first.

  • No Fireworks or sparklers, or sparkler candles to be used or brought onto the property.

  • Smoking anywhere inside premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. A £300 fee will be charged should we find smoking inside.  You will be permitted to smoke outside and dispose of cigarettes in the sand bin provided outside to the side of the property and not leave stubbs on the floor.

  • Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

  • Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The rooms will be inspected on check out & you may be charged for any loss or damage found.

  • We ask all guests to shut the doors and close the windows when you leave your room unoccupied, this helps prevent midges and chickens coming in!!  During the peak Midge months this will be essential for you to enjoy your stay otherwise you will find your rooms full of midges!  

  • We will supply you with a bedroom door key, please leave in the door on Check Out.

  • The weather can change quickly here so this is another reason to ensure you shut windows/doors before leaving.

  • Grianaig Guest House reserves the right to make a charge to cover additional cleaning costs if the client leaves the room(s) in an unacceptable condition.

  • Please note that in the event that any keys issued are not returned at the end of your stay or lost, then the cost of replacement will be charged to you at £50 per key.

  • The internet connection is available (at no extra cost) subject to technical availability, the weather may also cause the internet to run slow due to living on the island.

  • Grianaig Guest House shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

  • All inventory must remain in the property it was in at arrival and not be taken away or taken to another property.

  • No WHITE Towels to be taken to the beach, please ask as we can lend you some beach towels.

  • We appreciate accidents happens and if you spill something badly we would like to informed so we can provide the correct clean up method.  We always have stronger cleaning chemicals if needed but we do not leave these out, so its best to ask.

  • No sandy towels or wetsuits etc to be brought into the property, we provide a wash area and a place to hang wetsuits.

  • We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others or owners of the property.

  • Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by Grianaig Guest House.

  • We take no responsibility for any loss, damage or theft to your personal possessions whilst staying with us, it is your responsibility to lock your room when leaving the property.  

  • We take no responsibility for any loss, damage or theft to vehicles and private possessions left in or around vehicles at the property.

  • We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

  • There are two decorate stags at the front of the property, please do not climb or sit on these, they are coated in oil and will mark clothing.

  • This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

 

Other helpful information such as emergency contact details, local information will be available in the welcome pack on arrival.

 

Due to the recent Covid-19 outbreak further details now need to be covered, please read;

 

CORONAVIRUS UPDATES AND INFORMATION

 

OUR COMMITMENT TO YOUR SAFETY –

WHAT TO EXPECT

We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy your stay with us.

We’ll carry out these measures in a way that is in line with our ethos, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in the space we’ve created at Grianaig Guest House. 

Read on below to find out how we are committing to keeping everyone safe whilst staying with us. This will be continually revised as necessary and in line with government advice.

 

 

What happens if I fall ill while staying at Grianaig Guest House? 

 

In the event that a guest develops symptoms whilst staying away from home, they should follow guidance from NHS Scotland and take a lateral flow or book a PCR test to confirm.

If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.  

In the event that this is not possible, the guest should inform us and discuss options safely.  The guest may be signposted to the National Assistance Helpline on 0800 111 4000 if they need help to isolate and cannot arrange it themselves or through friends and family.

In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that the person has suitable accommodation to isolate safely and effectively.  After the required period of self-isolation, guests and anyone else in their party who has been affected can then return to their main place of residence.

Should guests fall ill whilst staying at Grianaig Guest House, new guests will need to be cancelled and those that will need to isolate at Grianaig Guest House will need to pay per night per guest for the duration of the stay plus an additional deep cleaning fee.

 

GUIDANCE, BEST PRACTICE AND ASSESSMENT

We’re following all government guidelines and working on best practice measures within the guesthouse. All necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.

We firmly believe this needs to be a joint effort between us and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you.

OUR TEAMS AND SUPPLIERS

We’ll make sure that all of our team and suppliers are fully aware of our commitments and ask them to comply with our procedures and requests to ensure the safety of our staff and guests.​

  • We’ll take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines within the constraints of our building.

 

KEEPING YOU IN THE KNOW

  • We’ll continue to be honest, transparent, and up front with you – updating and sharing information with you as soon as possible.

  • We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.

  • All guests will be emailed in advance of their reservation to confirm the details of their stay and to clarify the procedures that we’ve put in place at the guesthouse ahead of their arrival.

 

BOOK WITH CONFIDENCE – 

WHAT HAPPENS IF I NEED TO CANCEL

Please refer to terms and conditions above.

If we (Grianaig Guest House) are forced to close due to COVID-19 then bookings will be transferred, refunded or cancelled at no charge and we reserve the rights to do this at last minute.

Should guests develop Covid-19 symptoms and have to self-isolate at Grianaig Guest House then they will be expected to pay per day per guest for the stay and also a deep cleaning fee.  **Please see info above on this.

PAYMENTS

All processed through either Booking.com or Freetobook via our own website.

CLEANING

We already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitised, clean and compliant. 

  • All our rooms will be thoroughly cleaned and then sanitised. 

  • You may notice a few furnishings missing; cushions, throws, some reading material.

  • Please remove outdoor footwear in the hallway.

  • For your safety and ours, we will not be entering your rooms for cleaning during your stay unless necessary due to spillages or urgent repairs.

  • We’ll provide hand sanitiser for all guests at every possible opportunity.

  • All sanitary bag dispensers have been replaced with individual dispose bags to be put into the bin provided  - DO NOT FLUSH – SEPTIC TANK.

 

PHYSICAL DISTANCING

Maintaining a physical distance from others is absolutely essential to stop the spread of the virus. We believe it does not mean we can’t be sociable, so that it doesn’t feel like you can’t enjoy interacting with the team.

We’ll always adapt our service style to adhere to Government guidelines, and have adjusted our guesthouse to allow for the required distancing policy.

We’ll ask our guests to please use common sense and be responsible for your own physical distancing during your stay when moving around the property for the wellbeing of yourself, and us. We will be doing the same for you.

 

Please see additional flyer from Outer Hebrides Tourism on arrival.

 

CHECKING IN AND OUT

Check In - we are on site to meet you and will go through a check in for the property, In advance of your stay we will make contact with you to ensure everything is covered..

 

If you have any questions or require any further information please do not hesitate to get in touch.

Phone: 07970 788779  

Email: stay@grianaighouse.com